VoIP & Phone Service Reviews

Latest VoIP & Phone Service Stories

The Best Business VoIP Providers for 2021

VoIP communications can spell the difference between the success and failure of your hybrid work strategy. We tested the top cloud-based VoIP players to help you find the right solution for your company.

By Wayne Rash

Drop Your Landline: The Best VoIP Home Phone Services

You can get more from your internet service than just web access. Residential VoIP is available from your cable company and some ISPs, but there are independent providers that can offer better features and lower prices. Here's what you need to know to pick the right one.

By Oliver Rist

FCC Cracks Down on Robocalls Using a New Mitigation Database

Phone companies must refuse incoming traffic from services not listed in the Robocall Mitigation Database.

By Stephanie Mlot

Line2 Review

3.0

If you're looking for a reliable, basic VoIP service that's easy to configure for both desktop and mobile users, Line2 is a solid choice for small teams.

By Wayne Rash  & Paul Ferrill

RingCentral MVP Review

4.5
Editors' Choice

A long-time Editors' Choice pick, RingCentral MVP combines excellent, enterprise-capable VoIP features with a reasonable pricing structure. Since our last review, the service has added new collaboration features, artificial intelligence, and more app integrations.

By Wayne Rash  & Paul Ferrill

Mitel MiCloud Connect Review

3.5

Focused mainly on replicating more traditional PBX capabilities in the cloud, Mitel MiCloud Connect does this job well, and it's even updated the service with good mobile support and some innovative call routing features.

By Paul Ferrill

Microsoft 365 Business Voice Review

4.0

For companies with around 300 employees and a focus on Microsoft Teams, Microsoft 365 Business Voice is a no-brainer way to add robust SMB VoIP capability across both desktop and mobile devices.

By Paul Ferrill

How to Set Up Wi-Fi Calling on an iPhone

Need to make an important phone call in a cellular dead zone? Wi-Fi Calling helps you make or receive phone calls on your Apple devices when your phone says 'No Service.'

By Lance Whitney

Comcast Adds Verified Caller ID Feature to Combat Landline Robocalls

The company is leveraging STIR/SHAKEN technology to curb spammers.

By Stephanie Mlot

Freshdesk Contact Center Review

3.5

This softphone-centric service is a good solution for distributed call centers. But if you're looking for a phone system for general business use, you'll likely be paying for a stack of features you don't need.

By Paul Ferrill

Business Choice 2021: Voice Over IP (VoIP) Systems

Having a capable phone system for your business has never been as important as it is right now. These are the VoIP brands our readers trust most.

By Eric Griffith

The Dos and Don'ts of Securing Your VoIP Communications

With workplaces moving to a much more distributed model due to the pandemic, voice over IP communications need to be better secured. We discuss how to secure VoIP system with an expert from RingCentral.

By Rob Marvin

9 Steps to Optimize Your Network for VoIP

With COVID-19 keeping people home, most VoIP services have gone from running over a single, central corporate network to potentially dozens of home networks. That means a lot more work for IT. Here's what you need to know.

By Oliver Rist

8 Tips for Better Video Conference Calls

If you're stuck at home because of COVID-19, you can still get work done by collaborating over video. Here's how to maximize your video chat time.

By Jason Cohen

Ooma Office Review

3.5

Many small businesses will be attracted to Ooma Office because it's available without a contract and has most of the features you'll need out of a business phone system. Just be aware that you may outgrow its capabilities fairly quickly.

By Paul Ferrill

Dialpad Review

4.0

In our most recent round of testing with Dialpad, the platform retains its focus on delivering software innovation over hardware concerns, this time adding artificial intelligence.

By Paul Ferrill

8x8 X Series Review

4.0

8x8 X Series has matured since our last review bundling even better collaboration features. While its start price is very low beware that this can grow quickly depending on selected options.

By Paul Ferrill

Vonage Business Cloud Review

4.0

Our latest go-around with Vonage Business Cloud maintains the product's category-leading status, especially when it comes to feature breadth. A few design weaknesses and a pricing structure that can get expensive are the only real downsides.

By Paul Ferrill

8 Ways to Improve VoIP Call Quality

More home network users than ever are using business-grade VoIP during the coronavirus. But all those new users and their often chaotic home networks can impact call quality, so follow these steps to keep your conversations crystal clear.

By Oliver Rist

Intermedia Unite Review

4.5
Editors' Choice

Intermedia maintains its PhonespySoftware24 Editors' Choice designation because it delivers an excellent cloud PBX service that includes not only VoIP and videoconferencing extensions but new integrations to connect it with your Google and Microsoft productivity apps.

By Paul Ferrill